Shipping policy

Shipping Policy

At RinseWave, we aim to provide a fast, reliable, and fully tracked delivery service for every order.

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Processing & Delivery Times

Orders are typically processed within 1–2 business days after purchase confirmation.

Once dispatched, delivery usually takes 5–9 business days.

Please note:

• Tracking information may take up to 72 hours to update after dispatch

• Delivery times are estimates and may vary due to external factors

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Tracking Your Order

All orders are shipped with tracking. You will receive your tracking details once your order has been dispatched.

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Delivery Responsibility

Once your order has been marked as delivered, RinseWave cannot be held responsible for lost or stolen packages.

We work with trusted courier partners who provide delivery confirmation and photo proof where available. If an issue arises, we recommend contacting the courier directly.

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Address Information

Please ensure your shipping details are correct at checkout.

We do not ship to PO Box addresses, as they are not supported by our delivery partners.

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Customer Support

Our support team is available:

Monday – Saturday 9:00am – 5:00pm (UK time)

If you have any questions regarding your order, feel free to get in touch — we’re here to help.